The video Moments to Milestones was created by Fraser Health, in partnership with Sources Community Resource Centres.
It is an educational tool for first responders. It highlights specific behaviours and actions, that while they seem simple, can have a deep and long-lasting effect on people who use substances and people in crisis: these simple actions are, a caring tone of voice, kind gestures, eye contact, thoughtfulness and respect.
Many of the people who first responders are dealing with have never experienced this type of kind treatment. Their lives have been marked by judgement, hostility and blame. The stories shared throughout the video serve as poignant reminders that these people feel discarded and abandoned, ashamed and remorseful. Any person or situation that implies more rejection or alienation only serves to further embed those feelings,, and push people back to substance use and self-harm.